Terms & Conditions

1. Who we are

The tours on this website are provided by:

• RETRO TUK SPLIT, obrt za prijevoz, vl. Ante Elez
• Obrt (Croatian sole trader), owned by Ante Elez
• Registered address: Novakova 63, 21000 Split, Croatia
• OIB: 93515724803
• Registration number (MB): 99155125
• Registered activity: 49.39.0 — Ostali kopneni prijevoz putnika, d. n. (other passenger land transport)
• Email: contact@retrotuksplit.com
• Phone: +385 95 7695 301

Referred to below as "Retro Tuk Split", "we", "us" or "our".

2. Our tours

We run private tuk-tuk sightseeing tours in Split and the surrounding area. The route, duration, price, group size and what is included are shown on each tour page and are what apply to your booking.

Routes and stops can change on the day because of traffic, roadworks, weather, events or local restrictions. Where that happens we run the closest equivalent route we can.

3. Prices

All prices are shown in euros (€) and are per person unless the tour page says otherwise. The price covers exactly what is listed as included on that tour page.

Extras or custom requests agreed with you may be charged separately. We can change prices for future bookings, but never for a booking that is already confirmed.

4. Booking

You can book:

• through the online booking calendar on our tour pages, provided by Bokun
• through the contact form or the custom tour builder
• by email or by phone
• by WhatsApp

Your booking is confirmed once you receive a confirmation from us or from the booking system. The details in that confirmation, together with these Terms, are what applies to your tour.

Please give us an accurate number of passengers, including children, so we send the right vehicle.

5. Payment

For most bookings there is nothing to pay up front — you pay on the day of the tour, by card or in cash.

Where a tour is paid online through the Bokun booking calendar, payment is handled by Bokun and its payment providers. We never see or store your full card number for an online payment.

6. Cancellation and changes

Free cancellation up to 24 hours before the tour starts — full refund. Cancel more than 24 hours before the start time and you pay nothing, or are refunded in full if you have already paid.

Inside the last 24 hours we may not be able to refund the booking, because the tuk-tuk and guide are already reserved for you.

To cancel or change a booking, message us as early as you can by email, phone or WhatsApp, or use the cancellation link in your booking confirmation. Changes to the date, time or number of passengers depend on availability.

If your booking confirmation states a different cancellation condition for that specific tour, that condition applies.

7. Late arrival and no-show

Please arrive at the agreed meeting point on time. If you are running late, message us — we will wait where we can.

A late start may shorten the tour, because the tuk-tuk is usually booked again afterwards. If you do not arrive and have not contacted us, the booking is treated as a no-show and is not refunded.

8. Weather and safety

Our tours are open-air and run in most conditions. If heavy rain or genuinely unsafe weather is forecast, we will contact you to reschedule or offer a full refund.

The driver decides whether it is safe to start or continue a tour, and that decision is final. Please follow the safety instructions the driver or guide gives you during the ride.

9. Children and passengers

Children are welcome, within the seating capacity of the vehicle and applicable safety rules. Children must be accompanied by a parent, guardian or responsible adult.

The driver may decline to carry a passenger where doing so would exceed the permitted capacity of the vehicle or breach safety rules.

10. Alcohol

Some tours include a drink, which may be Croatian wine. Drinks are served to adults only and the driver never drinks while driving.

The driver may stop serving alcohol, or end the tour, if a passenger's behaviour becomes a safety risk or seriously disrupts the tour for others.

11. Your belongings

Please keep your belongings with you during the tour. We cannot take responsibility for items lost or damaged during a tour, except where the law does not allow us to exclude that responsibility.

12. Photos

We sometimes take photos during tours and may use them on our website or social media. If you would rather not be photographed, or want a photo of you removed afterwards, just tell your guide or email us — we will take care of it.

13. Right of withdrawal

Under Croatian and EU consumer law, the usual 14-day right of withdrawal does not apply to leisure services booked for a specific date — which includes our tours.

This does not affect the cancellation terms in section 6, which apply to every booking.

14. Complaints

If something was not right, please tell us. You can send a written complaint by email or by post, and we will reply within 15 days. Full details are on our Complaints page.

15. Website content

We keep the information on this website as accurate as we can, but tour details, photos and descriptions may change.

The text, photos, logo and design on this website belong to us or are used with permission, and may not be copied or used commercially without our written consent. Our website also links to other websites, which we do not control and are not responsible for.

16. Liability

Nothing here excludes liability where the law does not allow it to be excluded, and your mandatory rights as a consumer always apply.

Beyond that, we are not responsible for indirect losses, or for delays and disruption caused by things outside our reasonable control — severe weather, accidents, road closures, strikes, official restrictions or technical failures.

17. Your personal data

We handle personal data as described in our Privacy Policy.

18. Applicable law

These Terms are governed by the law of the Republic of Croatia. Mandatory consumer rights under Croatian and EU law are unaffected.

19. Changes to these Terms

We may update these Terms. The version that applies to your booking is the one published when you made it.

Contact

RETRO TUK SPLIT, obrt za prijevoz, vl. Ante Elez

Novakova 63, 21000 Split, Croatia

Email: contact@retrotuksplit.com · Phone: +385 95 7695 301