Complaints
We want every guest to have a good ride. If something went wrong, tell us — most things we can put right quickly.
Last updated: 12 September 2026
How to make a complaint
You can send a written complaint:
- By email: contact@retrotuksplit.com
- By post: RETRO TUK SPLIT, obrt za prijevoz, vl. Ante Elez, Novakova 63, 21000 Split, Croatia
For anything urgent, phone or message us on +385 95 7695 301 — that is usually the fastest way to fix a problem on the day.
What to include
So we can look into it properly, please tell us:
- your name
- your booking reference, if you have one
- the date of the tour or booking
- what went wrong
- what you would like us to do about it
Please do not send sensitive personal information you do not need to send.
When we will reply
We confirm receipt of every written complaint and reply in writing within 15 days, as Croatian consumer-protection law requires.
Our reply will say clearly whether we accept the complaint and what we will do. We keep a record of written complaints, as the law requires.
Bookings made through Bokun
If your booking was made through the online booking calendar, please include the booking reference from your confirmation email. We may need to check details with Bokun or the payment provider to sort out a refund. This does not affect your statutory rights.
If we cannot agree
If you are not satisfied with our answer, you can take a consumer dispute to out-of-court dispute resolution before one of the bodies notified for consumer disputes in the Republic of Croatia. Nothing on this page limits your mandatory rights under Croatian or EU consumer law.
Your data
What you send us with a complaint is used to investigate and resolve it and to meet our legal obligations — see our Privacy Policy.
Contact
RETRO TUK SPLIT, obrt za prijevoz, vl. Ante Elez
Novakova 63, 21000 Split, Croatia
Email: contact@retrotuksplit.com · Phone: +385 95 7695 301